We want you to be completely satisfied with Nano Banana Studio's AI video generation services. If you're not happy with your purchase, we offer a straightforward refund policy to ensure your peace of mind and maintain the highest standards of customer satisfaction.
Refund requests must be submitted within 7 days of the purchase date. Requests made after this period will not be eligible for a refund under any circumstances.
To be eligible for a refund, your account must meet all of the following conditions:
Usage Limitations
- Your account must have submitted fewer than 10 AI processing tasks since purchase
- At least 80% of purchased credits must remain unused in your account
- The service must not have been used in violation of our Terms of Service
Request Requirements
- Refund requests must be sent via email to support@nanobanana2pro.site
- Include your account email address and order number
- Provide a detailed reason for the refund request
- Submit the request within the 7-day window from your purchase date
The following situations are not eligible for refunds:
- Requests made after the 7-day period has expired
- Accounts that have submitted 10 or more AI processing tasks
- Credits that have been consumed by more than 20%
- Cases where the service has been used in violation of our Terms of Service
- Free trial credits or promotional credits
- Subscription renewals (you may cancel future renewals but cannot get refunds for current periods)
- Purchases made with promotional discounts or special offers
Review Process
- All eligible refund requests will be reviewed within 3 business days
- Our support team will contact you if additional information is needed
- The decision on refund eligibility is at the sole discretion of Nano Banana Studio
Payment Processing
- Approved refunds will be processed through your original payment method
- Refunds typically take 5–10 business days to appear in your account
- Refunds will be issued in the original currency of the purchase
- Processing time may vary depending on your bank or payment provider
For annual subscription refunds, a 5% transaction fee will be deducted from the refund amount to cover payment processing costs and administrative expenses incurred during the original transaction.
In certain circumstances, we may issue partial refunds based on service usage and specific case details. The partial refund amount will be determined by our support team after reviewing:
- Extent of service usage
- Time elapsed since purchase
- Specific circumstances of your case
- Credits consumed versus credits remaining
Cancellation Policy
- You can cancel your subscription at any time by contacting our support team at support@nanobanana2pro.site
- Upon cancellation, you will continue to have access to your credits until the end of your current billing period
- No refunds are provided for partial billing periods
- Subscription benefits (such as commercial licensing) remain active until the end of the paid period
Auto-Renewal
- You can disable auto-renewal at any time to prevent future charges
- Disabling auto-renewal does not affect your current subscription period
For users with commercial plans:
- Standard refund conditions apply to commercial subscriptions
- Commercial licensing benefits are immediately revoked upon refund approval
- Videos generated under commercial license may require removal from commercial use
Upon refund approval:
- Your account access will be terminated
- Generated videos and account data may be permanently deleted
- You are responsible for backing up any content you wish to retain before requesting a refund
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our service after policy changes constitutes acceptance of the updated terms.
If you have any questions about our refund policy or need to request a refund, please contact us at:
Email: support@nanobanana2pro.site
Website: nanobanana2pro.site
Thank you for choosing Nano Banana Studio. We appreciate your trust in our AI video generation platform and strive to provide the best possible experience for all our users.